FAQ

Ordering & Shipping

What is the delivery time?

The estimated delivery time is stated on the product page.
As soon as your order has been dispatched, you will automatically receive a tracking number by email.

How can I track my order?

After dispatch, you will receive a tracking link which allows you to track your order in real-time.

What does shipping cost?

We offer free shipping within the Benelux.
Any shipping costs for other countries will be automatically calculated at checkout.

Do you ship to PO boxes?

Yes, we also ship to PO boxes. Please ensure your address is complete and correct to avoid delays.

 

Returns & Cancellations

What is your return policy?

You can easily return your order within 14 days.
On our returns page, you will find clear instructions for the return process.

Can I cancel or change my order?

Please contact us as soon as possible.
If your order has not yet been processed, we can often still modify or cancel it.

What if my product arrives damaged or defective?

Please contact us within 48 hours of receipt and include clear photos.
We always ensure a suitable and quick solution.

Payments

Which payment methods do you accept?

We accept, among others:

  • iDEAL

  • Bancontact

  • Klarna

  • Visa

  • MasterCard

  • American Express

  • PayPal

Is my payment secure?

Yes. All payments are processed securely via certified payment providers with encrypted connections according to the highest security standards.

Can I pay in installments?

Currently, we do not offer payment in installments.

Product Information

How do I choose the right size?

On each product page, you will find a clear size chart.
We advise consulting this beforehand to make the correct choice.

Where can I find information about materials and care?

All product details, including material and care instructions, are listed in the product description.

Is the product available in other colors?

Available colors and variants are displayed on the product page.

Customer Service

How can I contact you?

You can reach us via:

We will respond within 24 hours on working days.

What are your opening hours?

Our customer service is available Monday to Friday from 09:00 to 17:00.

Do you have a physical store?

No, we are an online webshop and collaborate with a warehouse for efficient order processing.